Posted on November 25th, 2020
tm stagetec systems are introducing the Smart pi ecosystem – a connected digital network of audio and visual information, which puts the rail customer at the centre.
In 2013, to little fanfare, a report popped up the recently restructured Transport for NSW agency website. The report, entitled Customer Satisfaction Index coincided with the creation of Sydney Trains and NSW Trains as what the report termed “customer focused train operators”.
The report included metrics, based on surveys of passengers, of how satisfied travellers were with transport services in NSW. In that first report, 79 per cent of customers were partly to very satisfied with Sydney Trains services. What this report signalled was the beginning of a shift in how rail services would be delivered to travellers in NSW, and a broader change in the philosophy of how transport operators approached providing mobility services.